Abx Express is a preeminent logistics provider, offering reliable services that customers depend on for swift and secure delivery of essential goods and materials. In the unlikely event, you experience an issue with Abx Express Tracking, filing out their straightforward online form or calling customer service makes lodging complaints simple – just provide your name/address, order number & purchase receipt along with the complaint details. Abx Logistics takes client satisfaction very seriously – rest assured any issues will be addressed promptly and professionally.
How to Register a Complaint to Abx Express:
Abx Express provides an easy way to register complaints, without having to navigate or go through a complicated process. Abx Logistics tracks the complaint and makes sure that your inquiries are answered timely and with satisfaction. To ensure that any issue can be addressed and resolved, it is best practice for customers to take the following steps. To begin the process, you need to follow the below steps to easily file a complaint to Abx Express:
- Contact Customer Service Via Phone
- Email Or Online Form With Detailed Information About Their Complaint
- Follow Up When No Response Has Been Received In An Appropriate Time Frame
- Record All Communication Between Themselves And Staff At Abx Part Of This Process Includes Keeping Copies Of Emails, Letters, Or Other Records Related To The Matter At Hand.
Abx Express Customer Care Contact Details:
- ABX Express Customer Service Number: 03-80843111
- Hotline Number: +603-80843111
- E-Mail Tracing/Complaint: [email protected]
- Instagram: @kexexpressmy
- Facebook: @kexexpressmy
- Email: [email protected]
Office Address of ABX Express
Selangor, USJ: Lot 651, Jalan Subang 1, Taman Perindustrian Sg Penaga, 47600 Subang Jaya, Selangor
Sabah, Kota Kinabalu: 49, Jalan Gaya, 88000 Kota Kinabalu, Sabah
1. What is the best way to contact Abx Express?
Abx Express is a leading logistics company that specializes in international transportation. Their customer service team is available 24/7, making them an ideal partner for customers who need rapid problem-solving and shipment tracking. All the contact details are available above so that you can start filing you’re complaint. Abx Logistics, a subsidiary of Abx Express, provides both telephone and online communication portals which are the most efficient ways to contact Abx Express for customer service. Abx Express prioritizes customer support and always aims to provide a friendly, helpful experience for all its valued patrons.
2. How will Abx Express resolve my complaint?
Abx Express works closely with Abx Logistics’s customer service team to investigate and resolve complaints quickly in alignment with Abx Logistics’s guidelines. Depending on the nature of your complaint, Abx Express can work with Abx Logistics to provide a solution that is designed specifically for you.
3. How long will it take for Abx Express to resolve my complaint?
Abx Express takes complaints seriously and attempts to resolve them as soon as possible. Abx Logistics, Abx Express’ parent company, promises a resolution timeline of no more than 72 hours from the time you lodge your complaint.
4. What if I am not satisfied with Abx Express’s resolution of my complaint?
Abx Express is dedicated to providing an excellent customer service experience. In the event that you are not satisfied with their resolution of your complaint, Abx Logistics provides multiple channels for further engagement. Abx Logistics encourages customers to pursue mediation or arbitration if this is the most suitable option for their complaint issue.
5. What information do I need to include in my complaint?
If you need to file a complaint with Abx Express or Abx Logistics, it’s important to include all the information necessary to thoroughly process your claim. Be sure to include your name and contact information, as well as detailed information on the problem and any relevant details such as when and where the issue occurred, what parts of the service were inadequate, and any other specifics related to the issue. Additionally, you should attach any supporting documents such as receipts or correspondences that are related to the complaint.